Global Diamond Montreal -- Shipping Policy

With every order, Global Diamond Montreal is committed to delivering a superior Customer Service experience.

Shipping Methods:

Every Global Diamond Montreal purchase is shipped with insurance, tracking and a signature requirement for delivery. Depending on destination, your deadline, and the order value, different shipping methods such as FedEx, Purolator, and/or Canada Post Xpresspost may be used to fulfill your order. When your order is shipped-out, we will inform you of the tracking number and the shipping-method used.

If you have any special requests regarding shipment, please contact us directly with any questions or comments.

Shipping Costs:

Shipping costs vary by product value, your deadline(s), shipment destination, and shipment weight. Because your complete satisfaction is our goal, we only charge for actual packaging and shipping costs. For a specific shipping quotation on your purchase, please contact us for further information.

Delivery Timelines:

In order to ensure on-time delivery of rush orders, we carry inventory of our best-selling styles. Smaller orders of only a few pieces are normally shipped-out in under a week. Orders for larger volume quantities will require additional time for production. If you are on a tight deadline, or if you are interested in purchasing a larger quantity of items, please contact us directly to obtain a shipping timeline estimation.

*If you or your clients are interested in customizing one of our existing styles, we can certainly accomplish this for you, however you will need to plan on standard production timelines associated with design, model-making, casting and finishing. A custom piece can normally be prepared for shipment in about two weeks, however depending on your specific needs this may vary. We can discuss this in detail when we speak about your customized product needs.

Please note that in-transit shipping delay, can occur on rare occasions. Severe weather (such as snowstorms, tornados, severe rainfall warnings, and severe heat and/or cold temperature advisories) and or unforeseen events (such as equipment or vehicle failures, grounding of commercial aircraft, etc) can delay a shipment already in transit. Thankfully such events are very rare, however Global Diamond Montreal will not be held liable for delays beyond our control or that of the shipper.